What certifications should you look for when hiring a virtual medical assistant?

Employing a virtual assistant requires looking for certifications from the reputable American Association of Medical Assistants National Association for Health Professionals (NAHP). These organizations offer certification programs that ensure medical assistants have met a certain standard of education and training. Additionally, looking for other relevant certifications from organizations related to the position’s specific duties is essential. For example, if a virtual assistant needs to be able to take medical records or process insurance claims, they should have certifications in those areas as well. Finally, experience is also essential when hiring a virtual medical assistant- so make sure you hire someone with proven experience in this field. 

The most common tasks handled by virtual medical assistants 

Most people think of virtual medical assistants as people who simply type up doctor’s notes. However, virtual medical assistants’ most common tasks are much more varied than that. 

Virtual medical assistants can handle everything from making appointments and insurance claims to helping with research and preparing reports. In other words, they can take on a wide range of tasks traditionally done by a human assistant in a doctor’s office. 

A great option is to hire a virtual medical assistant to free up doctors’ time so they can focus on more critical tasks. It also means that patients can get the help they need without leaving their homes or waiting long periods for an appointment. 

When hiring a virtual medical assistant, you should look for certifications demonstrating their experience and expertise. Hiring someone familiar with the specific tasks you need them to do is also essential. Finally, ensuring they have excellent customer service skills is vital to provide a positive patient experience. By taking these steps, you can hire a virtual medical assistant perfectly suited to meet your needs. 

Strategies for improving communication between you and your virtual assistant 

1. Define the goals of communication 

Any relationship, including the one between a company and its virtual assistant, depends on effective communication. To ensure that you and your virtual assistant can collaborate successfully, it’s crucial to establish clear communication goals when hiring one.

Some things to consider when setting communication goals include the following:

– The type of work that needs to be done

– The frequency of communication

– What methods of communication will be used

Defining these goals will help you and your virtual assistant stay on track and ensure that essential tasks are completed efficiently.

2. Establish a Mutual Understanding

Once the goals of communication have been established, it’s vital to make sure that both parties are aware of the expectations for them and how they will be held accountable. Establishing mutual understanding involves ensuring that both you and your virtual assistant are clear on the assigned tasks, the timeline for completion, and the expected outcomes. Everyone will be on the same page regarding expectations and avoids confusion or misunderstandings.

3. Set Up Regular Check-Ins

Regular check-ins are a great way to stay updated on any changes or progress made since your last communication. Many virtual assistants hire set up weekly or monthly check-ins, during which they discuss tasks that have been completed and any issues that have arisen. This helps keep everyone in the loop and ensures no one is left out.

Overall, communication between the hirer and the hiree should be a priority when managing a successful virtual assistant hire. Setting clear goals, establishing a mutual understanding, and setting up regular check-ins are all critical steps in ensuring that both parties are on the same page. When hiring a virtual medical assistant, look for certifications such as experience with telemedicine and HIPAA compliance to ensure they have the skills and knowledge necessary to handle the job. With the right hire and effective communication strategies, you can reap the benefits of virtual medical assistance in no time!


When hiring a virtual medical assistant, you should look for specific certifications that prove their competence in the field. The most important certification to look for is the Certified Medical Administrative Assistant (CMAA) certification from the National Healthcare Association (NHA). This certification proves that your virtual medical assistant has the skills and knowledge necessary to manage a medical office effectively. Other relevant certifications include: 

-Certified Electronic Health Record Specialist (CEHRS) 

-Certified Professional Coder (CPC) 

-Certified Medical Reimbursement Specialist (CMRSA) 

-Certified Virtual Medical Scribe (CVMS) 

These certifications show that your virtual medical assistant has the expertise to help you run a successful and efficient office. Additionally, they demonstrate their commitment to staying up to date with industry standards and best practices. Ultimately, by hiring a certified virtual medical assistant, you can be sure that you are getting an experienced and knowledgeable professional who is well-suited for the job. 

Once you hire a virtual medical assistant, you must set clear communication goals and expectations. Ensure both parties understand what is expected of them and how they’ll be held accountable. This involves establishing a mutual understanding of the assigned tasks, the timeline for completion, and expected outcomes. Regular check-ins are a great way to stay updated on progress and changes since your last communication. Effective communication strategies will help ensure both hirer and hiree succeed in their virtual medical assistant hire. 

If you’re looking to hire a virtual medical assistant, check out Portiva. We are a trusted source for qualified virtual assistants, and our team of experts can help you find the perfect assistant for your needs. Contact us today to learn more!

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