Future Intelligence: Empathy Is Essential for the New Economy

If you always do what you’ve empathy is essential for the new economy, you’ll always get what you’ve always had, as Henry Ford famously said. So how can you come up with fresh solutions to age-old issues?

Dave Anderson, the presenter of More Intelligent Tomorrow, sits down with Brian Solis to discuss interesting approaches to finding original answers to our persistent problems. Click here to listen to the complete podcast. With a novel perspective on marketing, analytics, and technology, Dave Anderson is a keynote speaker, tech evangelist, and podcast presenter. Author, speaker, and digital analyst Brian Solis. At Salesforce, Brian is presently the Global Innovation Evangelist. His work focuses on research into disruptive technology and thought leadership.

They Start Off by Defining Disruption and Defining What it isn’t.

Disruption is primarily not about technology. It’s about altering the status quo. It’s about challenging people to think in novel and more effective ways in order to solve challenges. Repeating the same action can saturate a market. It eventually screams for something fresh. Disruption becomes a tool for reviving a market, much like a wildfire might revitalize a forest.

But in order to safeguard themselves against potential upheaval, businesses continue to use legacy systems that were created for scale and efficiency. They retain the improper equipment for the task. 76% of workers claim they do not believe they possess the digital skills required to function in the new economy.

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Be Prepared for The Future

We do not possess all the solutions. Only so much scenario planning is possible. That is how disruption works. Everyone must feel engaged if we are to close the skill gap and be prepared for the future. Everybody wants to feel important. Empathy for all parties involved is necessary to accept change.

As Crucial as Intelligence is Empathy.

We may incorporate these talents into our educational system by being sympathetic to the requirements the workforce will have to succeed in the future. We can raise a generation that is ready to prosper despite new upheavals.

The best strategy to boost innovation and creativity within firms is to be empathic and to offer employees the freedom they require to pursue ideas outside of their regular sphere of endeavor. Businesses like Google recognize this and put it into practice with their 20% initiative.

Person’s Perspective

One of the reasons we don’t adapt effectively to change is a lack of empathy. Without empathy, we lack the motivation to make changes that don’t directly affect us. Empathy is a powerful skill to have.

Brian then moves on to talk about cell phones and how they’ve managed to alter how we learn and how we think. Education is no longer merely about learning in a top-to-bottom, left-to-right, Z-formation. Today’s classrooms need to be more immersive. AI can assist in embracing dynamic, customized learning. It can design classes to enable students to study at their own pace and in the most effective manner for them. AI and empathy for the student can change the education industry in a necessary way.

Brian switches to a story about the TV program Ted Lasso before discussing the necessity for management in businesses to become more empathic.

The lack of questioning by the current leadership is a concern. They lack curiosity. They don’t put themselves in the shoes of their clients or workers. They must develop the habit of often asking “why.” Kids naturally do it, and we should welcome it as a means of continuing to evolve. Dave questioned Brian about how he thought we become more intelligent as the episode came to a close.

Also Read More: The State of the Connected Customer and A Report from Salesforce

In This episode, we talk about:

  • Embracing disruption as a force for good
  • Assessing our readiness for the changes that lie ahead of us or making future plans using outdated methods.
  • Using empathy to inspire original problem-solving
  • The need for empathy in how we view education • Frequently asking “why” as a means of attaining continual improvement

And now, a Ted Lasso leadership lesson

If you watch Ted Lasso, you’ll remember the lovely scene where he challenged Rupert to a game of darts as a gentleman’s way of giving Rebecca back her respect and self-assurance while also imparting to us a valuable lesson in humility, curiosity, and humanity.

He was motivated by the words “Be curious, not judgmental,” which were painted on a wall. I got the honor of speaking on the fantastic podcast “More Intelligent Tomorrow” with my friend @Dave Anderson from DataRobot. I used Coach Lasso’s advice when it came to executive leadership today. Leaders would ask more questions if they were genuinely curious. The solutions might provide innovative ways to solve our problems and open new opportunities while also revealing empathy.

Legacy management has the flaw of not posing inquiries. They don’t seem as curious. They might pass judgment. On their clients and staff, they project themselves. But the more inquisitive they are, the more empathic they can develop.

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