Even if your product is excellent and your customer service is poor—unhelpful, unreliable, or simply challenging to reach—people will find out about it, and you’ll lose business.
That is a significant factor in why putting money into customer service is essential for long-term business success.
But what exactly does excellent customer service include, and how can you ensure that every customer contacting your business for assistance has a positive experience? We’ve devised numerous ideas for elevating your company’s customer service to the next level.
Following quality standards, such as respecting customers’ time, being friendly, and offering informed and helpful information, is one aspect of providing excellent customer service. Still, another is going above and beyond expectations.
Here are the four best ways to deliver excellent customer service:
Understand your product or service
As a customer support representative, you spend the entire day troubleshooting for clients; thus, you must be an expert on the product.
Comprehensive product knowledge is a crucial customer service skill. Ideally, you should have confidence in your product, discuss features intelligently, demonstrate to consumers how the product can help them, and fix any issues that may arise!
Your responsibility is to ensure that your consumers receive actual value for their money and get the most out of their purchases. Make it a point to become an expert on your product so you can amaze your clients with timely suggestions.
Bad customer service has led to the loss of more than 80% of consumers. There will always be problems to solve, so you must relish the opportunity to do so and make it a key component of your support role.
Everyone has heard of LG customer care‘s outstanding customer service. For instance, they once gave a man a complimentary microwave oven since the delivery company misplaced his purchase and sent it to the wrong place. They won a client for life and provided the man with a tale he couldn’t wait to tell. LG fixed a problem and demonstrated exceptional customer service.
As you work to solve your client’s problems, don’t be afraid to impress them. You might solve the problem and move on, but by coming up with innovative solutions that go above and beyond, you’ll win over clients loyal to you for life.
According to 66% of respondents, respecting the client’s time is the most crucial aspect of any online customer experience. A key component of providing excellent customer service is promptly responding to consumer inquiries. Speed is essential, too, especially when dealing with minor problems that may be resolved quickly.
Therefore, as proven by Blue star customer care, excellent customer service always prevails over speed.
Customers are aware that more difficult questions require more time to answer. There is a distinction between how quickly you reply and how quickly you fix their concerns. Although customers prefer not to wait in a ticket queue, they will take as much time as necessary to address their problem. And you ought to.
While you should respond to clients as soon as possible, don’t rush to end the call or dismiss the ticket before the problem is fully resolved.
In addition to listening in real-time, paying attention to consumer input involves reviewing historical data. When your consumers take the time to contact you, let them know you are listening to them. When you listen attentively, you’re more likely to understand the genuine issues your consumers are facing and to address them in a way that makes them happy.
Allow them to speak without imposing your agenda. Don’t presume to predict what your customer will say.
Show that you can actively listen by using expressions like “It sounds like…,” “Do you mean…?” and “Let me make sure I’ve got this right” when speaking on the phone or in a live chat. To demonstrate that you have heard them, be careful to reiterate the issue in your own words.
If you have any queries regarding the extended warranty and AMC for all Washing Machine brands such as LG, Whirlpool, Samsung, IFB and Bosch, etc., download the OneDios app today. At OneDios, we are here to help you take care of all your home appliances. You can raise a service request in a few clicks without having to call various people or search for phone numbers. OneDios app is a one-stop shop for all your service, complaints, repair, and extended warranty requests. It even logs when you last got your washing machine serviced and parts replaced. One Dios will also help keep track of your previous services, and you can fix your Washing Machine’s next service in advance. OneDios now also covers over 1350 postcodes in India.